First, a few thoughts on GIS in general.
In the United States, the words GIS and ESRI are often times used in the same sentence. Why? Because according to Wikipedia, ESRI products (particularly ArcGIS Desktop) have one-third of the global market share, and are used by nearly 80 percent of GIS users worldwide from all professions.
However, GIS and ESRI are not the same thing. ESRI provides GIS software, and there are multiple other vendors who do the same (MapInfo, TatukGIS, and Manifold to name a few). While we are huge fans of ESRI, we are also huge fans of other GIS vendors and applications for various reasons.
With that in mind, we have built Elements Management Software to be 100% compatible not only with ESRI products, but with other GIS applications as well.
Part of our thinking is that not everybody uses ESRI – a lot of people do, but some don’t. The other part of our thinking is that some day you may want to (gulp) switch from your existing GIS software to something else. I know, it’s a stretch – not likely, right? Well the good news is it really doesn’t matter to us what you use for your GIS – whatever it is you use, Elements will work for you.
Another reason we did not build Elements exclusively on one particular GIS platform, is because we’ve seen a lot of problems with asset management (and other) vendors trying to keep their software up to par with the GIS vendors. For example – let’s say we were built exclusively on “Platform A“ when “Platform A” makes a change we have to make that change in our software, like it or not. And that ultimately means that “Platform A” is now controlling our software – which is a strange concept to think about.
On Asset Management
I wish I could count how many times I’ve asked a municipal authority if they had some sort of asset management in place and their answer was “Yes, we’ve already got that – it’s uhh.. Arc-something”
“ESRI you mean? For your GIS?”
“Yes, that’s it!”
Earlier in this post I mentioned that GIS is not ESRI. Well GIS is not asset management either. Although GIS helps with asset management, and we use GIS together with asset management data, GIS in and of itself is not asset management. GIS specifically relates to geographic information. Asset management consists detailed information such as repair history, work orders, maintenance schedules, inventory control, asset lifecycle evaluation, cost information, and much more. The key is to combine your GIS data with a solid asset management package for a powerful combination of GIS-centric asset management.
In conclusion, a few thoughts on work orders.
A common data management method we’ve found among smaller utilities and municipalities is the good old “write it, stack it, can it” method. What’s that? That’s when you write something down on a sticky note or napkin, put it in a stack on the desk, and when the stack gets big enough, you move it to the can.
Another common practice is to use spreadsheets and Microsoft Word to keep track of work history information. While this is certainly a step up from the “write it, stack it, can it” method, there is still room for improvement.
After all – with Microsoft Excel, Google Docs, Open Office, and everything else that’s out there you should be able to come up with something to manage your work orders at pretty much no cost, right? The short answer is yes, you can probably use some combination of these programs to come up with something that will appear to do the job. The question is, when you need to find work orders that relate to a specific asset (a section of pipe, or valve, for example) will you find yourself searching through folders, opening and closing spreadsheets trying to find what you’re looking for? Or when you need to determine the expected lifecycle of an asset (based on repair history) can you do it? When you need to see the locations of all work orders that were completed last year, can you find the data?
The fact is you can light your house with candles and cook with a brick oven if you don’t want to pay your utility bill, but I’d rather pay the bill and use a light switch!