Rubik’s Cube vs. GIS-Based Asset & Work Order Management Software

Raise your hand if you can solve a Rubik’s Cube.  Don’t worry, you’re reading this by yourself and nobody realized that you didn’t put your hand up.  The truth is not many people can solve them (if you solved yours by peeling off and rearranging the last 2 stickers it doesn’t count).

Rubik's Cube

The original 3 x 3 x 3 Rubik's Cube. Working with GIS-based asset and work management software can be a lot like solving a Rubik's Cube.

The original 3 x 3 x 3 Rubik’s Cube was first introduced in 1974 and has since caused hours of confusion and frustration for people all around the globe.

GIS-based asset management software was introduced about 15 years later and has caused equal amounts of confusion and frustration – especially for governments and utilities.  In fact, given the opportunity to choose between figuring out a Rubik’s Cube and figuring out some fancy new GIS-based asset and work management software, I best most people would take the cube.

When properly executed, combining GIS with asset management and work order software provides huge returns on investment for governments and utilities around the world every day.  However if not done properly, attempting to implement a GIS-centric asset and work order management system can quickly turn into the deepest money pit you’ve ever seen.

Here are a few quick tips to avoid potential disaster:

  1. Start with a 3 x 3 x 3 cube. Have you ever seen those crazy cubes that are odd shapes and have many sizes?  Yes, they look fun and exciting – but the more sides and the more twists and turns on a Rubik’s Cube, the greater the challenge.  Same goes for your software – the more bells and whistles you cram into your GIS-based work order software, the more complications you are likely to encounter.  You can always expand as needed – remember to keep it simple (especially up front) and make sure you select something that fits the needs of your organization!
  2. Don’t peel off the stickers. I know, it’s tempting…  Just peel off those last two stickers and be done with the stupid thing.  The truth is the cube will never look the same once you start peeling off the stickers – and the more stickers you peel off, the more likely you’ll never get them back to their rightful places.  With your GIS-based asset management software the same principle applies – don’t cut corners – the more you try to hack things together and make do with the wrong tools, the more likely you are to face complications.  And just like the stickers, once you’ve peeled off enough of those things the only way to fix it is to buy a new cube.  Luckily cubes are cheap, software is not.
  3. Don’t give up! Even the 3 x 3 x 3 cube can be a challenge at first.  But remember, just like the Rubik’s Cube, if you read the instructions (and maybe get a little bit of training) you’ll be just fine (if your software didn’t come with instructions or training you’re in trouble).

As a side note, I’d be interested to see how many people who read this post can solve a 3 x 3 x 3 cube.  If you can solve a cube, leave a comment and I’ll compare that to the number of hits this post receives over the coming weeks and I’ll post the results for anyone who’s interested!

Miss South Carolina on GIS & Work Management Software

Many times I’ve wondered why so many utilities and municipalities around the country aren’t taking full advantage of their GIS – then it hit me:  maybe Miss South Carolina was right after all.

Funny thing about this video is she’s right (well sort of) – about having the maps at least. Oddly enough, in our experience implementing GIS-centric work management software around the country we’ve found that many ‘U.S. Americans’ actually do have maps (GIS) – they just don’t have access to the maps (because the GIS is only used in the engineering department) – and they certainly don’t have their work management software associated with their maps.

In order for any utility system or municipality to get the most out of their work order and asset management software, maps and GIS play a key role. The ability to visualize work and asset management data on GIS maps is changing the way governments and utilities operate – utilities and public works crews are getting more work done in less time, spending less money researching problems, and management is better allocating capital improvement funds.

Service Request Locations on a GIS Map

GIS map showing locations of Service Requests.

In past years, GIS-based work management systems have been extremely complicated and difficult to figure out (almost as difficult to figure out as Miss South Carolina’s answer, in fact). However, GIS-centric work order and asset management software has come a long way in recent years – software development teams have made great strides with GIS integration and work management software has become much more user-friendly.

In summary, GIS-based work management software is much simpler than Miss South Carolina would lead you to believe. By giving maps to ‘U.S. Americans’ (via integrating GIS with their work management software), utilities and government are beginning to see improvements in their daily operations and improvements in their annual budgets.

…like such as South Africa and the Iraq – everywhere like such as… :)

GIS & Work Management Software: 6 Quick Tips for Government & Utilities

Utilities and government face a unique set of challenges when selecting work management software.  Here are a couple of things to keep in mind as you go through the selection process:

1. Keep it map-based.

Governments and utilities can maximize their GIS investments and save big dollars by selecting work management software that integrates with the organizations mapping infrastructure.  Several work management software applications allow integration from any industry-standard GIS technology including ESRI, MapInfo, Manifold, Autodesk, and others.

2. Keep it simple.

Avoid work management software that is complicated to understand or that involves an extensive learning curve.  Remember – even though you may understand the technology, many people who will ultimately be using the system may not be so tech savvy.  It may not be a bad idea to have a few of the end-users sit in on a demo or two and see if they think the software is easy enough to understand.

3. Keep it accessible.

Whichever application you select, make sure you can access your data while on the go.  Real-time access (via the web) to GIS and work management data is critical to field workers and remote operators.  By taking advantage of the web and real-time field access, dispatchers and receptionists are also likely to smile a bit more because communication between field and office staff will improve – making their jobs much easier.

4. Keep it open.

Few things are worse than having lots of great data locked down in a proprietary database.  It’s your data – make sure you can get it when you need it!  It’s also a great idea to find something that’s built on an industry-standard open platform (such as the Microsoft .NET framework) so you can integrate with third-party applications if necessary.  Governments and utility systems can greatly benefit by integrating their work management software with utility billing, financials, and other applications.

5. Keep it affordable.

Remember, you get what you pay for.  We’re not looking for free here – we’re looking for a solid application that fits our needs and fits our budget.  Enterprise work management software generally entails a bit of configuration to match the specific needs of your organization.  Also, if you select a firm that knows what they’re doing you’ll likely receive some pretty good consulting and best-practice information along the way.

6. Keep it manageable.

If you don’t have a large IT department and a large staff, avoid work management software that requires those things.  Remember, once the software has been implemented and your staff has been trained, you’ll have to support this thing.  Work management software comes in all sorts of packages, so be sure to consider all of your technological options before you purchase (hosted solutions, software as a service (SaaS), on-site deployments, etc.).

Comments?  Experiences selecting work management software that you’d like to share?  Let us know!

GIS, Work Order Software, & Kate Gosselin

Kate Gosselin

Kate Gosselin on ABC's Dancing With the Stars

Anyone who was able to stay awake through Kate’s completely uninspiring performance on Dancing with the Stars deserves some recognition.  You can watch it here, starting at 41:44.

http://abc.go.com/watch/dancing-with-the-stars/93512/258773/week-five

Of course my mind began to wander as I suffered through the dance.  Oddly enough, I began to draw several parallels between that particular performance and integrating GIS with work order software.

With Kate’s painfully boring performance in mind, here are a few quick tips for utilities and local governments looking to implement GIS-centric work order management software:

1. Select software that’s a good match for your company.

Unfortunately Tony Dovolani (Kate’s dancing partner) did not get to choose who he danced with.  Luckily, you do. Remember, you’re entering a long-term relationship with both the work order software and the vendor – so choose carefully!  Tony put it best when he said “Kate has no motivation and I have to push her each week, it gets exhausting.” Nobody wants to say that about the work order software they selected (or the vendor responsible for the implementation)!

2. Simple is best.

Let’s face it; Kate’s performance was painful for everyone – judges, spectators, and even Ms. Gosselin.  As simple as the dance routine seemed, it was evidently way too complicated for the mother of 8.  Remember, your GIS and work order software will be used by field staff and other workers who are not familiar with GIS.  You’re likely to face a steep learning curve if you overcomplicate things – so when it comes to GIS and work order software, make it easy!

3. Get the attention you deserve from your vendor.

Kate’s excuse for such a terrible performance was that her children were in town that week (yes, all 8 of them) and she had little time to rehearse.  Remember, if the vendor you select is too busy with their boat load of children (other customers), performance will suffer.  Make sure you’re the important customer.  Be the big fish in their pond – the customer that gets all of the attention because you are the most valuable client to that particular vendor.

In summary, there was nothing exciting about Kate’s performance – except that it ended.  Implementing new technology (especially neat tools like GIS and asset management software) should be exciting!  It will save time, save money, and make your job much easier if it’s done correctly.

How To: View Work Orders on GIS Maps

Elements Management Software makes it quick and easy to view the locations of work orders and other important asset management data on GIS maps.

To visualize data on GIS maps using Elements Management Software:

  1. Pull up a list of the documents you’d like to see on the map.  For example, you may want to find work orders that have been completed in the last 6 months, or building permits that are about to expire.
  2. Once you’ve found the documents you’re looking for, click “View on Map”
  3. Render the map to your liking, and enjoy!

In this short video we show how to quickly find all work orders that have been done within the last 6 months, locate those work orders on a GIS map, and color code the map to highlight all work orders that cost over $250.

Homer Simpson & GIS-Based Asset Management Software

In a memorable episode of The Simpsons (Season 2, ‘O Brother, Where art Thou?’), Homer discovers his long lost brother Herb (who owns a car manufacturing plant). Homer and Herb bond while Homer gets the chance to design his own car (which he ultimately names “The Homer”).

At the end of the episode, “The Homer” turns out to be a monstrosity – a complete disaster to say the least. The car is green, with rocket-like fins, the horn plays “La Cucaracha,” and the price tag is north of $200,000.

What does this have to do with GIS-based work order and asset management software? A lot.

When searching for a GIS-based asset and/or work order management package it’s easy to fall into a trap searching for the do-everything-system that has every bell and whistle known to man in an effort to get the most bang for your buck. The problem herein lies. We’ve seen too many people end up with a budget nightmare that is too complicated for the staff to learn, far too difficult to use, and impossible to support in future years. In summary, they end up with “The Homer.”

We’ve seen too many people end up with a budget nightmare that is too complicated for the staff to learn, far too difficult to use, and impossible to support in future years. In summary, they end up with “The Homer.”

When searching for GIS-based management software, take a minute to step back, think about the true needs of your organization, and remember that in some cases, less is definitely more.

Read an article in Public Works Magazine about the original presentation here.

Watch this episode of The Simpsons here.