John Denver was right – those Rocky Mountains are flippin’ awesome.
Our 2012 Elements XS User Conference was a huge success. To kick off the conference we announced our new online community – giving customers easy access to submit and monitor progress for support tickets and feature requests. The community also gives users improved communication with each other via new user forums and groups.
New features were announced including offline enhancements, HTML5 map viewer improvements, an inventory overview, and more.
The highlight of the conference was the customer examples and presentations.
Wade Lowe from Lake Apopka Natural Gas District (Winter Garden, FL) blew everyone away with their innovative methods of combining Elements XS with utility billing and GIS. Generating over 20,000 work orders per year, these guys have fully embraced Elements, the utility billing integration, and GIS-based asset management by throwing an 80” multi-touch display on the office wall that runs Elements. (Check the link to see for yourself.) Wade showed us how this massive interactive Elements map shows past due work orders, in-progress work orders, and color coded emergency work orders based on severity and location.
Todd DeBoer from the City of Baxter, MN showed how they are able to use Elements to integrate with external data sources. Pictures of signs, as-builts, and other property-related documents are quickly and easily accessible for the City of Baxter via Elements. He discussed how data stored in separate databases can be accessed from Elements using GIS and how the City of Baxter has used Elements to create a user-friendly search environment to locate and maintain assets.
Josh Stanley from Green Mountain Water & Sanitation (Colorado) showed off their improved processes for water and sewer permits using the multi-task service orders and assignment workflows in Elements XS. Josh has been successful in making Green Mountain become a completely paperless (thats right, paperless) office as field staff now use Elements XS on Android tablets to access work orders and complete jobs in real-time in the field. Josh showed how they integrate with utility billing and use the user-definable filters on the Elements home page when shut-off day comes around to make life easier. We could literally hear the ooos and ahhhs when Green Mountain explained how Elements has reduced the number of phone calls (and the number of ibuprofen) taken by office staff on shut-off day.
Keep an eye out on the user groups and forums as we’ll be posting details from each of these examples in the coming weeks!