The Calculator Watch

The other day I saw a guy wearing one of these and I thought “Really?  I thought they stopped making those things in the 80’s.”

Did you ever have a calculator watch?  I did.  Ask me how many times I used the calculator function – probably about 3 or 4 times – each of which was to show off the watch to my buddies.  Not once did I actually find myself wishing that I had a calculator on my wrist – much less a calculator that was hard to read and required microscopic finger tips to push the correct buttons.  However, there were plenty of times when I wished that the numbers displaying the time of day were larger.

Then it hit me – a lot of cities and utilities looking for GIS based asset and work management software are shopping for calculator watches.   No, they’re not shopping for real calculator watches – but when I look at the extensive lists of features and requirements some of these organizations are looking for I wonder if they realize that they’re trying to cram a calculator into a watch – and although it might seem like a great idea at first, when it comes right down to it the solution is just not practical.

What happens when you cram a calculator into a watch? Both devices are crippled.  So when you’re out looking for new GIS-based asset and work order management software try to find the right software for the right job – and remember that mixing too many things together may result in a calculator watch.

GIS-Based Asset and Work Management: Inventory Valuation Methods

As you work to implement a new GIS-based asset and work management system (or improve your current system), a key component that often gets overlooked is the current value of all inventory on hand.

With such a strong focus on GIS assets, sometimes this critical component gets left behind. However, every time a Work Order is completed, inventory items are used.  Big or small, expensive or not, it’s important to manage the parts that are being used on your Work Orders.

Determining the Value of Your Inventory On Hand

At any given time it’s important to know the value of inventory on hand at any given location.  Your inventory locations might consist of one or more parts warehouses, service vehicles, inventory storerooms, or a combination the three.

When parts are used on a work order, it’s important to track where that part came from.  If we use a widget on a Work Order – did it come from Jon’s truck, Mike’s truck, did it come from the Warehouse, or somewhere else?  How detailed you want to be is up to you, but however you decide to manage your inventory, make sure you can pull the reports you’re going to need at the end of your fiscal year.

To property manage the value of your inventory you’ll need to decide which accounting method you’re going to use (if you don’t already have one in place).  You’ll get different results for each accounting method, so make sure you use the one that will give you the result you’re looking for!  (As a side note, we’ve found that almost all government and utility companies use the FIFO method).

As illustrated in the following examples, we can see that using the same dollar amounts and the same parts, the value of your inventory on hand will differ with each accounting method:

  1. FIFO – Inventory on hand will be valued at $10
  2. LIFO – Inventory on hand will be valued at $5
  3. Weighted Average – Inventory on hand will be valued at $7.50

Here are how the values are determined for each method:

1. FIFO (First In First Out)

When using a part on a Work Order the oldest price you paid for that particular part will be used against the Work Order.

For example, lets say you have 2 widgets in your warehouse: you paid $5 for one widget on January 1, and $10 for the second widget on January 2.  You now have a total value in your warehouse of $15 ($5 + $10).  Now, after using one of these widgets on a Work Order, the oldest price paid gets used first, so the total value in your warehouse is now $10 using the FIFO method ($15 – your total warehouse valuation, minus $5 – the oldest price you paid for the widget).

2. LIFO (Last In First Out)

When using a part on a Work Order the most recent price you paid for that particular part will be used against the Work Order.

Again, lets say you have 2 widgets in your warehouse: you paid $5 for one widget on January 1, and $10 for the second widget on January 2.  You now have a total value in your warehouse of $15 ($5 + $10).  Now, after using one of these widgets on a Work Order, the newest price paid gets used first, so the total value in your warehouse is now $5 using the LIFO method ($15 – your total warehouse valuation, minus $10 – the most recent price you paid for the widget).

3. Weighted Average

This method uses the weighted average of all prices paid for a particular part to determine the value that will be used against the Work Order.

Again, you have 2 widgets in your warehouse: you paid $5 for one widget on January 1, and $10 for the second widget on January 2.  You now have a total value in your warehouse of $15 ($5 + $10).  Now, after using one of these widgets on a Work Order, the weighted average of these parts is calculated and used against the Work Order: $15 (total price paid) divided by 2 (number of units) yields a $7.50 average meaning the total value in your warehouse is now $7.50 using the LIFO method ($15 – your total warehouse valuation, minus $7.50 – the average price paid for the widget).

Did we forget something? Anything else to add?  Leave us know in the comments!

High Market Share and Crappy Products

He’s no Michael Jackson on the dance floor, but what Apple co-founder Steve Wozniak lacks in dance moves he more than makes up for in wisdom.

After declaring that Android would be the winner in the smartphone race, he spoke with Engadget and – referring to Android – stated that a product “…can get greater market share and still be crappy.

There is a lot of wisdom in that statement.   A great example would be Windows Vista; anyone who ever used the thing would put it at the very top of the “Crappy Products with High Market Share” list.

Luckily, Microsoft redeemed itself with Windows 7 and luckily not all products with high market share are crappy.

When evaluating GIS-based asset and work management software be sure to look beyond the number of customers a vendor has; it’s surprising how many people actually will jump off a cliff just because their friends are doing it.

Navigating the Waters of GIS Based Asset and Work Order Management

I get a lot of phone calls from people who say their GIS based work order software is not being used and they want to find something that’s:

  1. Easier to use, and
  2. More affordable.

Usually they explain that they purchased a nice GIS-based asset and work order management system 5-10 years ago and it just never really got adopted.

Unfortunately, of all the cruise ships on the ocean, it’s not very fun to find yourself in this particular boat.  Someone probably spent a lot of time and money up front on the software, and let’s face it: breaking up can be hard.

However, if you find yourself in this boat, you ultimately have two decisions – you can either:

  1. Get back up to speed on the application and force everyone to start using it, or
  2. Dump your current GIS based asset management system and get something that your people will actually use.

Before jumping ship to a newer, flashier ocean liner, here are a few quick questions to help you evaluate the situation:

  1. Why is your software not being used?
  2. How much money and time will it take to get back up to speed and use the application to its full potential?
  3. Even if you had all the time and money in the world, could your field operators use the thing? Or is it just too complicated?

Many times we’ve found it to be quicker and less expensive to get a new application than to resurrect the old one.   At any rate, make sure to examine your current situation carefully before jumping ship – spending a bunch of money on one lousy cruise is bad enough, no one wants to go on two.

GIS-Based Asset and Work Order Management: Defining Work Order Types

Before implementing your new GIS-based asset and work management software, note that you can save yourself a lot of time (and money) by defining two simple things:

  1. The most common types of work that take place within your organization, and
  2. The important information that you need to track for each type of work

Here are a few quick examples:

  • Type of Work: Reread Meter
  • Important Information: Who read the meter, time of day the meter was read, actual meter reading, did they notify the customer? If so, how was the customer notified? Does the meter need replacing?

  • Type of Work: Install New Service
  • Important Information: Has the Pre-Lot Inspection been completed?  Post-Lot Inspection? Are any other inspections required?  Have all inspections been completed? Which team installed the service? Time of day? Materials, labor, and equipment used?

These examples are maybe a bit oversimplified – but it should be enough information to get you headed in the right direction.  Be sure to write down the information – and remember, the more detailed you get the better off you’ll be when it comes time to implement your software!

GIS and Asset Management: 5 Ways to Make Life Easier

I love getting feedback from our customers – when it comes to our software I love hearing what customers like, hate, would like to change, and so on.

With that in mind, I’ve decided to quickly post a few of the things that make life easier for some of our customers in the GIS-based asset and work management world.

We’ll start with the Home screen.  There’s nothing fancy here – just a plain old simple, easy to understand screen that displays basic information about work that is taking place, who’s taking care of it, and which problems haven’t been addressed yet.

Home Page in Elements Management Software

Nothing fancy here - just a plain old simple, easy to understand screen that displays basic information about work that is taking place, who’s taking care of it, and which problems haven’t been addressed yet.

Surprisingly enough, this is one of the favorite ‘features’ as described by our customers – here are 5 reasons they like the Home screen:

  1. One click and you’re there. Just click on the ‘Home’ button in the navigation panel and you’ve got a nice overview of all of the work that’s currently taking place throughout your organization.
  2. Work Orders. This is a great way to quickly see all of the Work Orders that are currently in progress, who is responsible for the work, and which type of work is taking place.
  3. Service Requests. Ever wonder where to quickly find a list of all problems in your department (or entire organization) that have not yet been addressed?  Here’s your answer.
  4. People are busy and they don’t want to see everyone else’s projects and problems here – “just show me the stuff that’s assigned to me and I’ll take care of it.”
  5. Scheduled maintenance coming up?  Do I have an appointment scheduled for today?  Here’s where I can see my date-driven events and appointments.

So there you go, I’ll be posting more customer favorites in the coming weeks – so stay tuned!

Integrating GIS with Permits, Licenses, and Code Enforcement for Small and Medium Sized Utilities

Raise your hand if:

  1. You’re reading this post and you work for a municipality or utility serving a population of less than 40,000.
  2. You use more than one application to manage your work orders, permits, licenses, and inspections.
  3. You’d like to be able to manage all of the above information in a GIS-based environment.

(way to go if you actually raised your hand)

Most people know about the GIS-based work management capabilities found in Elements (service requests, work orders, etc.).  However, a lot of small to medium-sized municipalities and utilities are using Elements to manage much more than just service requests and work orders so I thought I’d post a few examples here.

Building Department

The dynamic data management tools in Elements give users the ability to efficiently manage Building Permits, Inspections, Certificates of Occupancy and other construction-related items. Basic features include:

  • Customers and contractors can submit permit applications online
  • Notify customers and contractors of status changes and application progress via email or text message in real-time
  • Monitor interdepartmental approval statuses of each permit application
  • Manage fees, building valuations, and footage assessments associated with permits and applications
  • Create configurable inspections based on Permit Application types
  • Generate permanent and temporary Certificates of Occupancy
  • Monitor expiration and activity dates for certificates and inspections
  • Manage contractors, certification levels, identification numbers, and other contractor related data

Code Enforcement

Elements offers the necessary tools to manage and enforce municipal code. Users can manage nuisance calls, code violations, case files, and other code-related items including the ability to:

  • Monitor status updates for individual case files
  • Set follow up dates for code violations
  • Visualize code violation locations on GIS maps
  • Schedule field inspections and reviews
  • Manage fees associated with violations and permits
  • Allow customers to submit complaints and violation reports via the web

Licenses, Permits & Other Applications

Manage Business Licenses, Conditional Use Permits, and other applications specific to the unique needs of you organization with Elements. Typical examples of licenses and permits managed within Elements include:

  • Business Licenses
  • Inspections
  • Certificates of Occupancy
  • Solicitor Licenses
  • Home Occupation Permit
  • Alcohol Beverage Control
  • Animal Licenses
  • Firearms
  • Restaurant Licenses
  • Fireworks
  • Tobacco
  • Watercraft
  • Sign Permits

If you’d like to see how Elements can help manage permits, licenses, inspections, and code enforcement in a GIS-based environment you can request a live demo here.

3 Quick Tips for Selecting GIS-Based Asset and Work Management Software

When selecting GIS-based asset and work management software, companies can save a lot of headache (and money) by doing a little bit of homework upfront.

So for those of you who are currently evaluating your options for GIS-based work order and/or asset management software, here are a few quick tips:

“Ready, Fire, Aim!”

There’s only one person in the real world who can consistently find success using this approach:

Seriously, check out those balloon shots at 1:08!

So, unless you’re buying your GIS-based asset management and/or work order software from Bob Munden (featured in the above video), you may want to avoid vendors that don’t aim before they fire.    Look for a vendor that will take some time prior to contract signing to carefully analyze your business processes and clarify how their software will address the specific needs of your organization.  This takes more than a demo or two – often times this takes several weeks or even months to complete.  You may end up paying for this service from the vendor, but the time and money savings down the road will be well worth the extra effort up front!

Surprises are awesome on your birthday; not-so-awesome when you’re buying new software.

Here’s a good example of how awkward things can be (for both parties) when expectations are not clearly laid out ahead of time:

When you buy a new iPod, headphones are in the box – and it’s a good thing, because you need them.  Make sure you know what’s “in the box” (and what’s not) before you sign any contracts.  Remember, there’s nothing worse than finding out after the fact that the single most important feature you saw in the demo is part of an additional module or third-party application that you need to buy separately… especially when you have to go through the entire budget process (again) to purchase the required module.

Sometimes “no” is the best answer.

Remember the movie Yes Man?  Sometimes I think that certain vendors put their sales reps through the magical “Yes” course in the movie:

Believe it or not I’ve had people tell me that they prefer vendors who say no once in a while – as in “no, we don’t have that feature” or “no, we don’t support that type of data” or maybe even “no, our software is not the best choice for your company.” They say it indicates honesty and a trustworthy vendor.  Now – obviously if a vendor tells you that their software is not the best choice for your company, I would recommend not purchasing their software.  However, if a vendor says “no” to certain features that you may be looking for, I wouldn’t give up hope – I would suggest digging a little deeper and looking to see if the vendor has a possible workaround or maybe a different  (possibly better) solution for your problem.

In summary, selecting GIS-based asset and/or work order management software can be a daunting task.  Remember to take your time, make sure everything is clearly explained (for both parties) before signing any contracts, and don’t be afraid to hear an honest answer from a vendor.

Have an experience selecting software that you’d like to share?  Let us know!

GIS-Centric Asset Management and the ESRI 2010 International User Conference

The annual ESRI International User Conference is always incredible, but this year novotX was nowhere to be found – no booth, and no people sitting through classes.  Are we crazy?

Maybe.

Online plenary presentations, Twitter, Foursquare, and LinkedIn groups helped us make the decision.  The biggest factor in our decision, however, was our customers.

So where were we?

At our office, working – just like most of you.

The fact is, this year we’ve been absolutely swamped with implementations and new customers coming onboard with our GIS-based asset and work management software.  So, instead of putting our resources into an exhibit hall and buying alcohol for anyone at the conference that could possibly buy our software, we decided to put our money into our existing customers.

Our goal is to keep our customers happy and provide GIS-based asset management software that works.

I’ll be the first to admit – there’s not a better place to see the latest technologies, learn from experts in the industry, and meet new geo-peeps.  These conferences have also proven to provide excellent resources for GIS admins to find information on asset and work management software applications that integrate with ESRI and other GIS products.

So for those of you who made it to the conference, hopefully we’ll see you next year.  For those of us who didn’t make it to the conference?  I guess we can count ourselves lucky that we didn’t have to walk through a crowded exhibit hall full of sales reps trying to Jedi Mind Trick us into buying whatever it is they’ve got to offer.  Exhibit halls are funny places, but I’ll save that for another post.

If you’d like to find conference information related GIS and Asset, Infrastructure, or Work Management (whether you attended the UC in person or not) you can join our newly formed LinkedIn group GIS in Asset, Infrastructure, and Work Management for Government and Utilities.

Elements Management Software integrates with ESRI and other GIS applications, providing GIS-centric asset and work management for government and utilities.  For more information visit www.novotx.com.

GIS, Asset Management Software, and Fred Savage

The 80’s were great.  Two of my favorite things that came out of the 1980’s were:

  1. ‘Fletch’ in 1985 with Chevy Chase
  2. ‘The Wizard’ in 1989 with Fred Savage

Actually, there are some other pretty great things that came out of the 80’s (like Billy Ray Cyrus and B.U.M. Equipment clothing) but we’ll save those for another post.

Recently I was showing our GIS-based asset management software to a company when I was reminded of a scene from the 1985 hit ‘The Wizard’ starring Fred Savage.

I hope you all remember that movie – if you didn’t see it in 1985 you should definitely check it out as soon as you get a chance.  Here’s the scene I was reminded of:

My favorite is the last line of this clip: “I love the Power Glove, it’s so bad.”  And it was.  The Power Glove was indeed ‘so bad’ – it was terrible.

Does anyone remember that thing?  …that insanely awkward and uncomfortable NES controller that never really worked right no matter how many times you calibrated it and no matter how many times you typed in that stupid game-matching code on the keypad (yes, I owned one, so I’m speaking from experience).

Power Glove

The Power Glove was introduced in 1989 as a revolutionary new NES controller.

So how could it be so bad?  With all of those buttons and that awesome glove it was sure to be incredible, right?  Wrong.  Turns out this controller was way better:

NES Controller

The simple design of the original NES controller proved to be much more efficient and practical than the Power Glove.

The original NES controller was easier to understand, your hand didn’t get all sweaty, you didn’t have to calibrate it, left-handed people could use it too, you didn’t have to type in a bunch of codes for each game you played, and most of all – it worked.  Every single time.

And that’s how we feel about GIS and asset management software.  GIS and asset management should be simple.  Our ‘Elements’ GIS-based asset and work management software is intentionally designed to be under-complicated – it’s simple, quick to learn, quick to implement, and it works.

Just like the original NES controller, our combination of GIS and asset management software provides the same data (and most of the same functionality) as some of the more complicated systems out there, but with a little less stress and confusion.

I guess if I could have tried out that stupid glove before I bought it I would have kept my $100 and put it toward a Wii 20 years later.  So if you’d like to try out our ‘Elements’ GIS-based asset management software you can contact us here and we’ll be glad to set you up with a trial.