REQUEST MANAGEMENT SOFTWARE FOR UTILITIES & LOCAL GOVERNMENT
Track every citizen request
In a unified, enterprise platform
Quick to deploy
Pre-built templates for the most common types of citizen requests among utilities and local governments will get you off to the races in a snap.
Easily see where incidents have been reported along with photos submitted by citizens. Put your own maps in control with the native ArcGIS integration.
One system, one database, one place for everyone to manage all aspects of inbound requests - from start to finish and everything in-between.
Track all of your inbound requests with Connect
Time for something different
No need to integrate because it's a unified enterprise system.
We designed and built Connect to seamlessly work with our entire tech stack, delivering the best possible experience for users and citizens.
How we stack up
This is not a one-trick request app, it's an entire enterprise platform used across multiple departments.
Completely integrated with your GIS, asset management, permits, billing, and more.
Connect + Elements XS
Features you'd expect
Innovation that surprises
See the problem
Collect the data you need specific to each type of request with custom fields and data collection forms; submitting photos with requests is simple.
See where it is
Put your own maps at the forefront with our native ArcGIS integration. Decide what map information to share and reference your own public facing maps using ArcGIS. Read More
See the work, keep them posted
Track work orders and request resolutions using Elements XS, keeping requestors updated throughout the process with automated notifications.
Make it easy
Transparency has never been simpler.
Branded public portal
Design your public facing portal with your logo, images, colors, and more to match your branding.
Define unique data collection requirements and business process flows for each type of request.
Create the ideal experience
Tailor the citizen experience with unlimited custom fields, forms, and processes
Understand your citizens
Easily report on request types see citizen requests on your maps for better decision making.
Track any problem
Create unlimited types of requests, each with unique datasets and automated processes.
Collect all of the details
Auto-generate field work and automate user assignments based on data collected during the request submittal process.
Keep everyone in the loop
Email, text, and in-app notifications can be configured for practically any scenario - making it easy to keep your constituents updated.
Citizens can login anywhere, from any device with an internet connection thanks to the mobile friendly adaptive interface.
Make informed decisions
Gain insight to request trends, locations, and so much more
Share your maps
Use your native ArcGIS web maps, apps, and more directly in Connect to share real-time information, creating the best possible experience for citizens submitting requests.
See where thing are happening
All requests and related work can easily be tied to assets, infrastructure, and spatial locations to help you make better informed decisions.